Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@orbintlife.com with your order details. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain items are non-returnable, including gift cards and sale items.

If you have questions or concerns about a specific item, please contact us before initiating a return.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@orbintlife.com.